Accessibility Statement

Last Updated: 12-08-25

General: Carpenter Bus LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to Support Accessibility: Carpenter Bus LLC takes the following measures to ensure accessibility of our website:

  • • Include accessibility as part of our mission statement.
  • • Integrate accessibility into our procurement practices.
  • • Utilize the UserWay accessibility widget to provide users with specific tools to customize their browsing experience.

Conformance Status: The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Carpenter Bus LLC is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard, though we strive to meet these standards whenever possible.

Feedback: We welcome your feedback on the accessibility of the Carpenter Bus website. Please let us know if you encounter accessibility barriers:

Phone: (800) 370-6180

Email: [email protected]

Postal Address: 132 Royal Oaks Blvd., Franklin, TN 37067

We try to respond to feedback within 2 business days.

Physical Accessibility: In addition to our digital presence, we want to ensure our customers can visit us in person comfortably. Our physical location at 132 Royal Oaks Blvd., Franklin, TN is wheelchair accessible, including accessible parking and sales lot access.

Technical Specifications: Accessibility of the Carpenter Bus website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • • HTML
  • • CSS
  • • JavaScript
  • • UserWay Widget

Third-Party Tools and AI: Our website utilizes third-party tools, including an AI-driven Chatbot designed to assist with information and routing. While we strive to ensure these tools are accessible, we cannot guarantee the conformance of third-party plugins. If you experience difficulty using our chatbot or any other tool, please call us directly at (800) 370-6180 for immediate assistance.