Warranty Department

Carpenter Bus is proud to offer an industry-unique warranty on all new buses – 5 Years or 60,000 miles for the Chassis, and 5 Years or 100,000 miles on the Conversion! We call it CarpenterCARE.

You may think that every bus dealer provides the same basic coverage. Not so.

Here’s how it works. All new buses will have a chassis warranty from the manufacturer (Ford, for instance) and warranties on the various components of the conversion (what’s built onto the chassis by the bus manufacturer – Starcraft Bus, for instance). When these basic warranties run out, you become responsible for the repairs.

But Carpenter Bus goes the extra mile in providing additional Body and Chassis coverage for your new bus. And, best of all, that extra coverage is free! No other bus dealer offers anything like it!

So, after the manufacturers’ warranties expire, CarpenterCARE covers, after a $100 deductible (per claim), the total cost of all labor and contract-specific parts necessary to repair the covered vehicle after a breakdown, or to remedy any failure, of all the covered components. With CarpenterCARE your bus will be under warranty for a longer time and for more miles, and that could save you thousands of dollars!

Additionally, for $800, we offer an even longer upgrade option – 7 Years or 70,000 miles on the Chassis and 7 Years or 100,000 miles on the Conversion. That’s called CarpenterCARE Plus.


For all warranty claims and questions, please click here to email Richard Graves, or call him at 800-370-6180 (then choose #2)

(If you have heard from one of our competitors that this free extra coverage is actually bad for you, click here to read our response.)

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