Local Warranty Program
Service and warranty can be a real hassle unless the bus dealer is flexible. I want to make warranty and service extremely easy for you. Any new bus that you purchase from Carpenter Bus Sales will have both a chassis warranty and the body manufacturer’s warranty. Of course, your local chassis dealer will take care of the chassis warranty. For body warranty claims, I will allow you to use the service center of your choice in your local area if we determine that they are qualified to do the repairs.
Please call our toll free number for an approval number whenever you have a warranty claim. Our warranty clerk will be glad to assist you. It is our intention to make sure the bus is repaired by the responsible party and to supply any parts that are needed to fix the bus. With proper communication, we can approve the warranty repair with the selected service center and get you reimbursed for the pre-approved amount in a timely manner.
I hope this makes your job easier. Thank you for allowing us the opportunity to meet your transportation needs.
Henry H. Headden
President
For all warranty claims and questions, please call 1-800-370-6180 (Ext. 5)
